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    Case Study
    2 min read | September 23, 2024

    Comprehensive data security transforms It & help desk operations

    Challenge: Drastically reduce vulnerabilities and ensure robust data security. Seven years ago, KellyConnect's IT/Help Desk services faced a significant challenge: managing... Read More
    Article
    7 min read | September 6, 2024

    Why South Africa is the competitive edge in contact center offshoring

    Traditionally, there have been a few locations around the world synonymous with contact center and customer support outsourcing, with India and China leading the charge in... Read More
    Article
    7 min read | September 6, 2024

    How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention

    Retail e-commerce platforms have simplified the buying and selling process. With the tap of a finger, users can upload images, ads, comments, and reviews as either a buyer or... Read More
    Article
    8 min read | September 6, 2024

    Nearshoring contact center services to Mexico: key advantages

    United States (U.S.)-based businesses have many options when it comes to international outsourcing destinations, but the most cost-effective and flexible solution may be our... Read More
    Contact Center
    10 min read | August 5, 2024

    Top 5 customer support trends contact center leaders need to know

    Customer support teams have the potential to create significant competitive advantages for organizations. For one, studies have shown that about 60% to 70%1 of a company's... Read More
    Article
    9 min read | July 2, 2024

    Boost productivity, achieve work-life balance: 6 tips for working from home

    By Barbara Hooks | Employee Engagement Champion | KellyConnect Read More
    Case Study
    1 min read | March 8, 2024

    Workforce solution reduces cost, expedites issue resolution for tech giant

    Read More
    Case Study
    1 min read | March 6, 2024

    South Africa-based agents reduce fraud below 1% for online marketplace

    Read More
    Case Study
    2 min read | March 5, 2024

    E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

    A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid e-commerce and classifieds giant. KellyConnect delivered a custom solution... Read More
    Awards & Recognition
    3 min read | October 18, 2023

    KellyConnect receives distinction with COPC Certification

    COPC® Inc., a global contact center and customer experience (CX) consulting firm, and KellyConnect, the contact center division of global specialty talent solutions provider... Read More