Comprehensive data security transforms It & help desk operations

Challenge: Drastically reduce vulnerabilities and ensure robust 
data security.

Seven years ago, KellyConnect's IT/Help Desk services faced a significant challenge: managing over 700 vulnerabilities within its systems. These vulnerabilities posed serious risks to the integrity and security of client data. With cyber threats constantly evolving, KellyConnect needed to implement a comprehensive strategy that would not only address existing vulnerabilities but also maintain a high level of security against future threats.

Solution: Rigorous vulnerability management and continuous process improvement.

KellyConnect implemented a multi-layered security protocol designed to drastically reduce vulnerabilities and enhance data security:

• Vulnerability management: A disciplined approach was taken to identify, manage, and mitigate vulnerabilities. The team worked diligently, bringing the number of vulnerabilities down from over 700 to near-zero levels within a few years.
• Continuous process improvement: KellyConnect regularly updated its security measures in response to the latest cyber threats, ensuring that systems remained resilient against potential breaches.
• Collaborative effort: The security team worked closely with clients, providing regular updates and transparency about the measures being implemented. This collaboration helped build trust and ensured that clients were fully informed of the steps taken to protect their data.

Results: Significant reduction in vulnerabilities and enhanced client trust.

Vulnerability reduction: Over the span of seven years, the number of vulnerabilities was reduced from over 700 to consistently maintaining just one or two, often achieving zero vulnerabilities.

Increased client confidence: Clients expressed high levels of confidence in KellyConnect's ability to secure their data, leading to long-term partnerships.

Stronger security posture: KellyConnect now boasts one of the most secure IT environments in the industry, making it a preferred partner for clients who prioritize data security.