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    Case Study
    2 min read | September 23, 2024

    Comprehensive data security transforms It & help desk operations

    Challenge: Drastically reduce vulnerabilities and ensure robust data security. Seven years ago, KellyConnect's IT/Help Desk services faced a significant challenge: managing... Read More
    Contact Center
    7 min read | September 6, 2024

    Why South Africa is the competitive edge in contact center offshoring

    Traditionally, there have been a few locations around the world synonymous with contact center and customer support outsourcing, with India and China leading the charge in... Read More
    Contact Center
    7 min read | September 6, 2024

    How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention

    Retail e-commerce platforms have simplified the buying and selling process. With the tap of a finger, users can upload images, ads, comments, and reviews as either a buyer or... Read More
    Contact Center
    8 min read | September 6, 2024

    Nearshoring contact center services to Mexico: key advantages

    United States (U.S.)-based businesses have many options when it comes to international outsourcing destinations, but the most cost-effective and flexible solution may be our... Read More
    Contact Center
    10 min read | August 5, 2024

    Top 5 customer support trends contact center leaders need to know

    Customer support teams have the potential to create significant competitive advantages for organizations. For one, studies have shown that about 60% to 70%1 of a company's... Read More
    Contact Center
    9 min read | July 2, 2024

    Boost productivity, achieve work-life balance: 6 tips for working from home

    By Barbara Hooks | Employee Engagement Champion | KellyConnect Read More
    Case Study
    1 min read | March 8, 2024

    Workforce solution reduces cost, expedites issue resolution for tech giant

    Read More
    Case Study
    1 min read | March 6, 2024

    South Africa-based agents reduce fraud below 1% for online marketplace

    Read More
    Case Study
    2 min read | March 5, 2024

    E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

    A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid e-commerce and classifieds giant. KellyConnect delivered a custom solution... Read More
    Awards & Recognition
    3 min read | October 18, 2023

    KellyConnect receives distinction with COPC Certification

    COPC® Inc., a global contact center and customer experience (CX) consulting firm, and KellyConnect, the contact center division of global specialty talent solutions provider... Read More
    Article
    6 min read | January 28, 2023

    Cut the Spoke: The case for going full Work-At-Home-Agent (WAHA)

    As businesses work to find their new, post-Covid-vaccine ‘business as usual’, many brick and mortar call centers are adopting a hub-and-spoke talent distribution model. A... Read More
    Case Study
    2 min read | April 22, 2022

    Case Study: KellyConnect delivers staff and peace of mind amid acquisition

    At a Glance The Company Read More
    General
    3 min read | March 2, 2021

    Six industry trends for contact center talent

    KellyConnect has noted six contact center trends that leaders can expect in 2021. 1. Customers need more empathetic virtual service. COVID-19 quickly improved the business... Read More
    Article
    2 min read | November 23, 2020

    The Future of Sourcing: 6 best practices for recruiting contact center talent remotely

    How KellyConnect® leads the industry with virtual call center solutions Read More
    Article
    4 min read | November 17, 2020

    You never get a second chance to make a first impression

    In our increasingly digital world, customer interactions handled in contact centers often constitute the first (and sometimes the last) human interaction between your company... Read More
    Case Study
    1 min read | September 21, 2020

    Case study: Customized contact center solution for banking acquisition support

    The challenge A financial services and banking institution required a skilled team to assist with customer service and support during an acquisition of new customers and... Read More
    Case Study
    3 min read | June 22, 2020

    KellyConnect improves contact center performance and exceeds sales forecasts

    KellyConnect Implements BPO Solution to Improve Contact Center Performance and Exceed Sales Forecasts Read More
    Case Study
    3 min read | June 22, 2020

    Implementing home agents for contact centers

    Managed home agent contact center improves service levels and reduces costs by outsourcing customer care services using a virtual workforce model. Read More
    Case Study
    1 min read | October 22, 2017

    Amid transition, Kelly augments healthcare call center staff in time for busy season.

    While navigating acquisition staff transition, the client required 30 professionals to support its healthcare benefits-focused call center. Kelly delivered talent, and peace... Read More