News & Insights

Case Study

2 min read | September 23, 2024

Comprehensive data security transforms It & help desk operations

Challenge: Drastically reduce vulnerabilities and ensure robust data security. Seven years ago, KellyConnect's IT/Help Desk services faced a significant challenge: managing... Read More

Article

7 min read | September 6, 2024

Why South Africa is the competitive edge in contact center offshoring

Traditionally, there have been a few locations around the world synonymous with contact center and customer support outsourcing, with India and China leading the charge in... Read More

Article

7 min read | September 6, 2024

How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention

Retail e-commerce platforms have simplified the buying and selling process. With the tap of a finger, users can upload images, ads, comments, and reviews as either a buyer or... Read More

Article

8 min read | September 6, 2024

Nearshoring contact center services to Mexico: key advantages

United States (U.S.)-based businesses have many options when it comes to international outsourcing destinations, but the most cost-effective and flexible solution may be our... Read More

Contact Center

10 min read | August 5, 2024

Top 5 customer support trends contact center leaders need to know

Customer support teams have the potential to create significant competitive advantages for organizations. For one, studies have shown that about 60% to 70%1 of a company's... Read More

Article

9 min read | July 2, 2024

Boost productivity, achieve work-life balance: 6 tips for working from home

By Barbara Hooks | Employee Engagement Champion | KellyConnect Read More

Case Study

1 min read | March 8, 2024

Workforce solution reduces cost, expedites issue resolution for tech giant

South Africa-based agents reduce fraud below 1% for online marketplace

E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid e-commerce and classifieds giant. KellyConnect delivered a custom solution... Read More

Awards & Recognition

3 min read | October 18, 2023

KellyConnect receives distinction with COPC Certification

COPC® Inc., a global contact center and customer experience (CX) consulting firm, and KellyConnect, the contact center division of global specialty talent solutions provider... Read More

Article

6 min read | January 28, 2023

Cut the Spoke: The case for going full Work-At-Home-Agent (WAHA)

As businesses work to find their new, post-Covid-vaccine ‘business as usual’, many brick and mortar call centers are adopting a hub-and-spoke talent distribution model. A... Read More

Case Study

2 min read | April 22, 2022

Case Study: KellyConnect delivers staff and peace of mind amid acquisition

At a Glance The Company Read More

Article

3 min read | March 2, 2021

Six industry trends for contact center talent

KellyConnect has noted six contact center trends that leaders can expect in 2021. 1. Customers need more empathetic virtual service. COVID-19 quickly improved the business... Read More

Article

2 min read | November 23, 2020

The Future of Sourcing: 6 best practices for recruiting contact center talent remotely

How KellyConnect® leads the industry with virtual call center solutions Read More

Article

4 min read | November 17, 2020

You never get a second chance to make a first impression

In our increasingly digital world, customer interactions handled in contact centers often constitute the first (and sometimes the last) human interaction between your company... Read More

Case Study

1 min read | September 21, 2020

Case study: Customized contact center solution for banking acquisition support

The challenge A financial services and banking institution required a skilled team to assist with customer service and support during an acquisition of new customers and... Read More

Case Study

3 min read | June 22, 2020

KellyConnect improves contact center performance and exceeds sales forecasts

KellyConnect Implements BPO Solution to Improve Contact Center Performance and Exceed Sales Forecasts Read More

Case Study

3 min read | June 22, 2020

Implementing home agents for contact centers

Managed home agent contact center improves service levels and reduces costs by outsourcing customer care services using a virtual workforce model. Read More

Case Study

1 min read | October 22, 2017

Amid transition, Kelly augments healthcare call center staff in time for busy season.

While navigating acquisition staff transition, the client required 30 professionals to support its healthcare benefits-focused call center. Kelly delivered talent, and peace... Read More

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