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    Contact Center
    7 min read | September 6, 2024

    Why South Africa is the competitive edge in contact center offshoring

    Traditionally, there have been a few locations around the world synonymous with contact center and customer support outsourcing, with India and China leading the charge in... Read More
    Contact Center
    7 min read | September 6, 2024

    How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention

    Retail e-commerce platforms have simplified the buying and selling process. With the tap of a finger, users can upload images, ads, comments, and reviews as either a buyer or... Read More
    Contact Center
    8 min read | September 6, 2024

    Nearshoring contact center services to Mexico: key advantages

    United States (U.S.)-based businesses have many options when it comes to international outsourcing destinations, but the most cost-effective and flexible solution may be our... Read More
    Contact Center
    10 min read | August 5, 2024

    Top 5 customer support trends contact center leaders need to know

    Customer support teams have the potential to create significant competitive advantages for organizations. For one, studies have shown that about 60% to 70%1 of a company's... Read More
    Contact Center
    9 min read | July 2, 2024

    Boost productivity, achieve work-life balance: 6 tips for working from home

    By Barbara Hooks | Employee Engagement Champion | KellyConnect Read More
    Case Study
    1 min read | March 8, 2024

    Workforce solution reduces cost, expedites issue resolution for tech giant

    Read More
    Case Study
    1 min read | March 6, 2024

    South Africa-based agents reduce fraud below 1% for online marketplace

    Read More
    Case Study
    2 min read | March 5, 2024

    E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

    A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid e-commerce and classifieds giant. KellyConnect delivered a custom solution... Read More
    Article
    6 min read | January 28, 2023

    Cut the Spoke: The case for going full Work-At-Home-Agent (WAHA)

    As businesses work to find their new, post-Covid-vaccine ‘business as usual’, many brick and mortar call centers are adopting a hub-and-spoke talent distribution model. A... Read More
    Case Study
    2 min read | April 22, 2022

    Case Study: KellyConnect delivers staff and peace of mind amid acquisition

    At a Glance The Company Read More