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    Contact Center
    3 min read | February 14, 2025

    AI-first isn't enough: integrating AI thoughtfully in your contact center strategy

    The same messages around artificial intelligence (AI) seem to continually flood the inboxes of... Read More
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    Why South Africa is the competitive edge in contact center offshoring

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    7 min read | September 6, 2024

    How contact centers are shaping the future of retail e-commerce: Ad moderation and fraud prevention

    Retail e-commerce platforms have simplified the buying and selling process. With the tap of a... Read More
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    8 min read | September 6, 2024

    Nearshoring contact center services to Mexico: key advantages

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    10 min read | August 5, 2024

    Top 5 customer support trends contact center leaders need to know

    Customer support teams have the potential to create significant competitive advantages for... Read More
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    9 min read | July 2, 2024

    Boost productivity, achieve work-life balance: 6 tips for working from home

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    Case Study
    1 min read | March 8, 2024

    Workforce solution reduces cost, expedites issue resolution for tech giant

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    Case Study
    1 min read | March 6, 2024

    South Africa-based agents reduce fraud below 1% for online marketplace

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    Case Study
    2 min read | March 5, 2024

    E-comm solution and 24/7 customer service result in 98.5% CSAT, 99% fraud prevention

    A Canada-based marketplace faced the challenge of transitioning from a brick-and-mortar to a hybrid... Read More
    Article
    6 min read | January 28, 2023

    Cut the Spoke: The case for going full Work-At-Home-Agent (WAHA)

    As businesses work to find their new, post-Covid-vaccine ‘business as usual’, many brick and mortar... Read More