Content Moderation

Skilled customer service, content moderation, and fraud prevention to safeguard your e-Comm platform and customers.

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Safeguard your e-Commerce business against fraud

In a digital world, fraudsters can easily compromise your e-Commerce business with malicious content. The security of your online marketplace reflects your brand image and impacts the type of customer experience you provide.

You can minimize the risk of fraud and protect customers by outsourcing content moderation to KellyConnect, a leading provider of scalable solutions proven to reduce fraud and increase customer satisfaction for e-Commerce platforms.

Find out how KellyConnect can safeguard your brand against fraud to deliver a safe and trustworthy customer experience.

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Solutions

One partner, endless support.

Workforce Management

We’ll bring the right tools and best practices to help you optimize your team and processes for success.

How we do it

Learning Management

Get assessments, instruction design, delivery, and a world-class learning management system.

Our approach

Performance Management

Unlock the data needed to make informed decisions for key areas of your operation.

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Interaction Management

Optimize your team’s processes and channel mix for a positive customer impression every time.

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Where we can help

Ad Moderation Specialist

Trust & Safety Specialist

Fraud Support Agent

Customer Service Agent

Content Moderator

Digital Content Reviewer

Brand Safety Specialist

Quality Assurance Analyst

Case Study

South Africa-based agents reduce fraud below 1% for online marketplace

Fraud moderation and prevention are critical for websites with classified ads, with an average acceptable fraud rate of 2%. So, when a UK-based online marketplace faced a fraud rate of 5%, they needed to act fast. Find out how KellyConnect helped reduce fraud below 1%.

We know recruiting – and contact centers.

As a division of the 75-year-old staffing firm Kelly, we have three times more recruiting and hiring experience than anyone else in the contact center solutions industry. What’s more, with many former contact center leaders on our team, we understand your day-to-day struggles because we’ve been there.

# 1

for U.S. temporary staffing, according to Forbes

90 %

of our clients have been with us for 10+ years

years on Flex Jobs’s Top Remote Job Employers list

Diagnostic

Is your contact center positioned for success? Find out for free.

Related Resources

Elevate your contact center.

KellyConnect has a proven record of creating customized contact center outsourcing solutions that feature the market’s best talent and technology.

Contact us at 800.Kelly.01 to engage with a KellyConnect sales representative, or fill out the form to start the conversation