MedTech & Pharma

Provide customers with a high-touch CX when and where they need it most.

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MedTech & Pharma CX solutions that drive customer loyalty and satisfaction

At KellyConnect, we provide contact center solutions that are crucial for enhancing patient care and operational efficiency. Our services are tailored to meet unique needs.

We specialize in handling patient scheduling, medical information support, and billing inquiries, ensuring that every patient interaction is managed professionally and compassionately.

Our team also supports IT and administrative functions, helping to streamline processes and improve overall facility operations.

Trust KellyConnect to be your partner in delivering exceptional MedTech & Pharma services.

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Solutions

One partner, endless support.

Workforce Management

We’ll bring the right tools and best practices to help you optimize your team and processes for success.

How we do it

Learning Management

Get assessments, instruction design, delivery, and a world-class learning management system.

Our approach

Performance Management

Unlock the data needed to make informed decisions for key areas of your operation.

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Interaction Management

Optimize your team’s processes and channel mix for a positive customer impression every time.

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Where we can help

Patient Support Specialist

Patient Reimbursement Supervisor

Customer Service Rep

Service & Repair Coordinator

Contract Analyst

Supply Chain Logistic Customer Support

Customer Service Associate

Patient Scheduling Coordinator

Blog

Top 5 customer support trends contact center leaders need to know

As customer needs and preferences constantly evolve and change, so has the support industry. Let's dive into the top five trends in customer support services that businesses need to know in 2024.

We know recruiting – and contact centers.

As a division of the 75-year-old staffing firm Kelly, we have three times more recruiting and hiring experience than anyone else in the contact center solutions industry. What’s more, with many former contact center leaders on our team, we understand your day-to-day struggles because we’ve been there.

# 1

for U.S. temporary staffing, according to Forbes

90 %

of our clients have been with us for 10+ years

years on Flex Jobs’s Top Remote Job Employers list

Diagnostic

Is your contact center positioned for success? Find out for free.

Related Resources

Elevate your contact center.

KellyConnect has a proven record of creating customized contact center outsourcing solutions that feature the market’s best talent and technology.

Contact us at 800.Kelly.01 to engage with a KellyConnect sales representative, or fill out the form to start the conversation