IT/Helpdesk

People, process, technology: where and when you need it most.

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IT/helpdesk support at scale tailored to your needs.

Simply put, we help keep your systems running and your customers' data secure. Our expertise in IT and helpdesk support is built on a foundation of flexibility - using your tech or ours, and a data-driven approach to performance.

2024 IT Support Performance

Customer satisfaction: 4.85 out of 5
First call resolution: 90%
Call abandon rate: 5.2% (standard range is 5-8%)

We provide highly skilled technical resources that deliver white-glove, personalized support including high-volume level 1, low-volume level 2, tier 4 support, and executive/VIP tech support.

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Solutions

One partner, endless support.

Workforce Management

We’ll bring the right tools and best practices to help you optimize your team and processes for success.

How we do it

Learning Management

Get assessments, instruction design, delivery, and a world-class learning management system.

Our approach

Performance Management

Unlock the data needed to make informed decisions for key areas of your operation.

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Interaction Management

Optimize your team’s processes and channel mix for a positive customer impression every time.

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Where we can help

IT Analyst

Sr. Analyst

Team Lead

Customer Service Agent

Case Study

Comprehensive data security transforms IT & help desk operations

KellyConnect implemented a multi-layered security protocol designed to drastically reduce vulnerabilities and enhance data security.

We know recruiting – and contact centers.

As a division of the 75-year-old staffing firm Kelly, we have three times more recruiting and hiring experience than anyone else in the contact center solutions industry. What’s more, with many former contact center leaders on our team, we understand your day-to-day struggles because we’ve been there.

# 1

for U.S. temporary staffing, according to Forbes

90 %

of our clients have been with us for 10+ years

years on Flex Jobs’s Top Remote Job Employers list

Diagnostic

Is your contact center positioned for success? Find out for free.

Related Resources

Elevate your contact center.

KellyConnect has a proven record of creating customized contact center outsourcing solutions that feature the market’s best talent and technology.

Contact us at 800.Kelly.01 to engage with a KellyConnect sales representative, or fill out the form to start the conversation